How Downtime Impedes Digital Transformations

 
 
By Dennis McCafferty  |  Posted 06-02-2017 Email
 
 
 
 
 
 
 
 
 
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    How Downtime Impedes Digital Transformations
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    How Downtime Impedes Digital Transformations

    Unplanned downtime and other availability and protection gaps are costing organizations millions a year and can stall companies' digital transformation efforts.
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    Road Block
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    Road Block

    66% of the IT decision-makers surveyed said their digital transformation initiatives are being inhibited due to unplanned downtime.
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    Out of Reach
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    Out of Reach

    82% said their company is experiencing a gap between user demand and what IT can deliver—an "availability gap."
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    Vulnerable Position
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    Vulnerable Position

    72% of the IT decision-makers surveyed said their organization is experiencing a "protection gap"—IT's inability to protect data often enough to satisfy user tolerance.
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    Huge Expense
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    Huge Expense

    The availability and protection gaps cost organizations an average of $21.8 million a year—up from $10 million in 2015.
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    Lukewarm Endorsement
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    Lukewarm Endorsement

    Just 15% of the IT decision-makers surveyed are very confident in their current tools' abilities to back up and recover virtual machines.
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    Off-Line
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    Off-Line

    Survey respondents said that, on average, 27% of servers experience at least one unplanned outage every year. Nearly a third of those outages last for more than half an hour.
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    Stringent Standards
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    Stringent Standards

    55% said that no more than 15 minutes of downtime is tolerable for high-priority apps, but 22% said that no amount of downtime is acceptable for these apps.
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    Biggest Consequences of Downtime
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    Biggest Consequences of Downtime

    Loss of customer confidence: 53%, Damage to brand integrity: 45%, Loss of employee confidence: 38%, Diversion of resources from long-term or critical projects: 31%, Potential for legal action: 31%
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    Top Cloud-Based Services in Use
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    Top Cloud-Based Services in Use

    Software as a Service: 39%, Infrastructure as a Service: 31%, Platform as a Service: 28%
 

The majority of organizations experience unplanned IT systems outages, which can stall their digital transformation efforts, according to a recent survey from Veeam Software. The resulting report, "Why Organizations Still Struggle to Digitally Transform and Innovate," indicates that this issue speaks to bigger-picture problems in the form of what are called "availability gaps" and "protection gaps." The report defines availability gaps as the difference between the service levels expected by business units and an organization's ability to deliver the applications and information that users demand. Protection gaps are defined as IT's inability to protect data often enough to ensure that the business units’ expectations against data loss are met. Most companies are struggling with both types of gaps, and they're losing millions of dollars in the process. It doesn't help that servers frequently go on the fritz—with the subsequent downtime exceeding what's considered acceptable. This leads to lost customer and employee confidence, as well as damage to brand integrity. "We've never been as dependent on technology as we are today, nor have we had as many critical business functions and personnel that rely so heavily on their data," according to the report. "For organizations to achieve their business goals, they are looking to digital transformation and the cloud to deliver more efficient, agile and reliable services to meet user needs. As part of this transformation, IT teams have to do an increasingly better job to ensure their systems' availability and protection." A total of 1,060 global IT decision-makers took part in the research, which was conducted by the Enterprise Strategy Group (ESG).

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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