CIOs are under the gun now to land the very best tech talent available in an increasingly competitive recruitment environment. But it won't do much good to hire a collection of incredibly competent but ultimately dysfunctional employees, as there are an abundance of soft skills that make just as much of a difference in terms of your IT department's success. Thankfully, a section of the new book Untapped Talent: Unleashing the Power of the Hidden Workforce (Palgrave Macmillan) examines the wide range of soft skills that you should look for. Author Dani Monroe even provides a convenient checklist which you can use as an evaluation tool. Ultimately, these qualities will make a big impact upon customer service, inter-departmental relations, team chemistry, collaboration processes and other critical areas. As for the book's title, it refers to workers who may possess an abundance of superior traits, yet remain undervalued—hence, untapped—in organizations. Monroe is president and founder of Center Focus International, a global-diversity practices consultancy. For more about the book, click here.
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