Increasing productivity in the office is something that CIOs are always concerned about. The business side is pushing for more revenue and more results from employees, and often times the technology in the office is what the leaders look to in order to achieve their goals. The result is more pressure on IT decision-makers and more strife between the business side and IT side when employees, given the tools they need, don't necessarily work well with them.
A new survey from online retailer Crucial of 2,144 adults, including 1,012 who work in an office with computers, found that while the IT function in a company might be running smoothly and employees have all of the right tools they need to get their work done, workers are increasingly turning to their colleagues or even tapping into their own expertise to fix technology problems. The result? Lower productivity and a sense of distrust between those employees and the IT side.
"It is interesting that while computers play such a pivotal role in the flow of an office's workload, many employees are choosing to remedy their computer issues without the assistance of a trained IT professional," says Roddy McLean, marketing director at Crucial. "As the modern office worker is more reliant on the performance of their computer, they have also become more adept at finding a do-it-yourself solution when a computer crisis strikes." This new do-it-yourself worker is having an impact on corporate productivity, and the IT department can increase employees’ efficiency by taking more control over what does and doesn’t happen in the office.
Help Is Coming In comparison, 25% of women try to fix their computer problems instead of first contacting the help desk to get the issues solved.
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