Gartner Identifies Top 10 Strategic Technologies
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
The challenge for CIOs is figuring out how to deliver on the promise of these strategic technologies, which include IT as service broker, 3D printing and more.
10. 3D Printing. Worldwide shipments of 3D printers are expected to grow 75 percent in 2014 followed by a near doubling of unit shipments in 2015. The consumer market hype has made organizations aware of the fact 3D printing is a real, viable and cost-effective.
The Challenge for CIOs
The challenge facing CIOs is figuring out how to deliver on the promise of these technologies. As a group, the technologies collectively represent the ingredients of a primordial soup awaiting some type of catalyst to create something more significant.
“It may take a while for these technologies to make a real impact,” says Gareth Herschel, an industry analyst with Gartner. “But we’re definitely starting to see some single-cell organisms emerge from the soup.”
Speaking at the recent TUCON 2013 conference, TIBCO Software CEO Vivek Ranadive went so far as to suggest that we are now approaching a new Civilization 3.0 era in which technology will empower value creators more than ever. Much of that innovation, says Ranadive, will cause a lot of upheaval.
“Any time you make a transition there are winners and losers,” says Ranadive. “We live in a world today where the world’s largest record company has no stores, the world’s largest book store has no books, and it’s only a matter of time before world’s largest college has no campuses.”
Of course, all that upheaval will fundamentally change the role IT plays in organizations. Rather than being the builders and maintainers of applications running on IT infrastructure owned by the organization that employs them, CIOs are becoming cloud service brokers. Those services are not only external; they also include the ones that the internal IT organization builds in support of unique custom business processes.
Naturally, it will take some time for this transformation to occur, but it’s clearly underway. The only thing left to determine now is how each individual IT organization will respond to what is shaping up to be one of the most seminal moments in enterprise IT history.
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