IT Leaders Learn and Network at the Gartner ITXPO
The New Reality for Customer Engagement
The Gartner Symposium/ITxpo provided a wide array of technologies, including cloud, security, mobility, networking, AI, the IoT, analytics and data science.
Humana, which sells insurance to companies, needed to move faster to transform its operations and get an edge on the competition. It deployed PMG’s Digital Business Platform, and, in four weeks, the company cut the time from customer application in its premium insurance to enrollment from 12 to two days. Overall, it streamlined its operations and doubled sales of that product.—Greg McLaurin, service vice president, Humana
Simplifying product lines makes things easier for both sellers and buyers. And moving the development of products to agile helps speed the rate of delivery to customers. Cultural changes like this require executive sponsorship.—Troy Trenchard, vice president, Product Management, CenturyLink
Companies have valuable data sitting in email, so it's critical to protect that data, which is increasingly under attack by hackers. Businesses also need to be able to recover and rebuild emails, folders and entire accounts, when needed. It's also important to be able to search email systems for specific information related to discovery and compliance issues. Right now, companies that do business in Europe have to be able to meet the requirements of the General Data Protection Regulation (GDPR), so being able to search email is essential.—Marc French, senior vice president and chief trust officer, Mimecast
Incident-alert systems must offer rock-solid reliability and should offer an automated workflow covering both internal (employees) and external (customers) users. Alerts need to get to the right people ASAP, and there should be an escalation process that automatically forwards alerts to the next person in line.—Judit Sharon, CEO, OnPage
Companies that want to bring DevOps into a production environment need to automate the entire process, including automating the delivery of code into distribution. They should start by moving one to three apps from dev to production. –T.J. Randall, vice president, customer success, Xebia Labs
Companies don’t need to use Multiprotocol Label Switching (MPLS) or a Virtual Private LAN Service (VPLS) exclusively. They can mix and match them with software-defined wide-area networks (SD-WANs) and public clouds for a customized approach with more control.—Paul Ruelas, director, product management, Masergy
Transitioning to 5G is going to take time, and it will work hand in hand with 4G for 10 or more years. Before 5G can take off, we will need standards that will work effectively for businesses as well as consumers. We're in the pre-standard phase now, and some carriers have trials going on. 5G will most likely be introduced in layers.—Lindsay Notwell, vice president, WW carrier operations, Cradlepoint
Too many companies pay in excess for software they aren't using. By using software asset management, they can find out who's using what and renegotiate software contacts. They can also discover shadow IT accounts and pull data for GDPR reports.—Arlo Gilbert, CEO, Meta SaaS
Companies that are considering buying technologies should be able to do a proof of concept to test those technologies in their own environment to make sure they integrate with existing IT systems. They need to be able to compare different vendors (which is even more important with start-ups) and get their KPIs.—Toby Olshanetsky, CEO, prooV
Photo courtesy of Gartner
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