CIOs Shift Focus to the Front Office

CIOs Shift Focus to the Front Office

Top CIO Goals TodayTop CIO Goals Today

Right now most CIOs are focused on tactical IT issues: Facilitate efficiency of organizational processes, Support for basic IT services, Provide of industry specific solutions, Enable business and enterprise vision

Top CIO Goals for 2017 to 2020Top CIO Goals for 2017 to 2020

During the next three to five years CIOs want to be helping to shape business strategy: Enable of business and enterprise vision, Facilitate organization process efficiency, Provide organization’s process efficiency, Support basic IT services

Where CIOs Will Devote Their TimeWhere CIOs Will Devote Their Time

Over the next three to five years CIOs plan to increase their time with these three areas. Customer experience management: 15%, Sales and new business development: 6%, Marketing and communications: 2%

Technologies That CIOs Need to Connect Better With CustomersTechnologies That CIOs Need to Connect Better With Customers

There’s almost a singular focus on technologies that serve to improve customer touch. Insight and intelligence: 84%, Front office digitization: 82%, People skills improvement: 76%, Internal communication and collaboration: 72%

Technologies That CIOs Plan to Use to Get Closer to CustomersTechnologies That CIOs Plan to Use to Get Closer to Customers

Mobile computing and analytics top of the list of planned investments in existing technologies. Mobility solutions: 84%, Business analytics and optimization: 83%, Cloud computing: 64%, Internal collaboration and social networking: 63%, Business process management: 62%

Areas That CIOs Want to Spend Less Time OnAreas That CIOs Want to Spend Less Time On

CIOs want to reduce their time spent on issues that don’t add business value. IT systems and operations: -13%, Risk and security: -9%, Supplier, vendor and partner management: -5%

CIOs Want Bigger Partner NetworksCIOs Want Bigger Partner Networks

Most CIOs now realize that innovation requires staying close to more suppliers. CIOs looking to increase partner base: 70%, CIOs looking to decrease partner base: 11%

Primary Reasons That CIOs Partner With SuppliersPrimary Reasons That CIOs Partner With Suppliers

Value and efficiency continue to rule the day. CIOs looking to increase value: 59%, CIOs looking to increase efficiency: 25%

CIO Insight Staff
CIO Insight Staff
CIO Insight offers thought leadership and best practices in the IT security and management industry while providing expert recommendations on software solutions for IT leaders. It is the trusted resource for security professionals who need network monitoring technology and solutions to maintain regulatory compliance for their teams and organizations.

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