CIOs Shift Focus to the Front Office
Right now most CIOs are focused on tactical IT issues: Facilitate efficiency of organizational processes, Support for basic IT services, Provide of industry specific solutions, Enable business and enterprise vision
During the next three to five years CIOs want to be helping to shape business strategy: Enable of business and enterprise vision, Facilitate organization process efficiency, Provide organization’s process efficiency, Support basic IT services
Over the next three to five years CIOs plan to increase their time with these three areas. Customer experience management: 15%, Sales and new business development: 6%, Marketing and communications: 2%
There’s almost a singular focus on technologies that serve to improve customer touch. Insight and intelligence: 84%, Front office digitization: 82%, People skills improvement: 76%, Internal communication and collaboration: 72%
Mobile computing and analytics top of the list of planned investments in existing technologies. Mobility solutions: 84%, Business analytics and optimization: 83%, Cloud computing: 64%, Internal collaboration and social networking: 63%, Business process management: 62%
CIOs want to reduce their time spent on issues that don’t add business value. IT systems and operations: -13%, Risk and security: -9%, Supplier, vendor and partner management: -5%
Most CIOs now realize that innovation requires staying close to more suppliers. CIOs looking to increase partner base: 70%, CIOs looking to decrease partner base: 11%
Value and efficiency continue to rule the day. CIOs looking to increase value: 59%, CIOs looking to increase efficiency: 25%