Reaping the Benefits of Unified Communications
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Companies are using unified communications to enhance collaboration tools, social media, messaging capabilities and mobile interaction across their operations.
A cloud-based approach to UC appealed to Corporate Cost Control, a Londonderry, New Hampshire, firm that provides employment verification and unemployment cost management services for employers ranging from small firms to Fortune 500 companies. It has about 75 employees spread across 20 work locations. "We require a platform that allows us to communicate and collaborate across the country," says chief technology officer Dan Tienes. Among other things, the firm required integrated voice, messaging and fax capabilities. "We have to document conversations and actions because of the type of work we do," Tienes says. "We must be able to access these conversations."
Corporate Cost Control turned to a cloud-based UC solution, Whaleback's CrystalBlue cloud-based managed unified communications services. It allows staff to access messaging, collaboration and mobility features anywhere and at any time via the Internet, mobile networks or the public telecommunications network. In addition, employees can plug in IP phones and instantly access high-definition voice and network services. "We were able to add a variety of advanced features and build a far better communications platform for the organization," Tienes notes. This has resulted in lower IT costs and better service levels.
Kervin says that UC is increasingly the foundation for today's enterprise. It's unleashing greater productivity by effectively weaving together mobility, field offices, teleworkers and customers. It's making it easier to seamlessly manage tasks and connect data and voice in more natural and useful ways. What's more, cloud-based tools and solutions are allowing organizations to deploy features and capabilities at the speed of today's business environment—and allow information and knowledge to flow across the enterprise. As Kervin says, "It's helping companies better realize the potential of today's communication devices and tools."
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