BPM Helps CIOs Tackle the Challenge of Change

By Dennis McCafferty  |  Posted 04-26-2016 Email

While most organizations have some sort of business process management (BPM) system in place, global managers and executives said more tech investment is needed to get the most out of these efforts, according to a survey from Promapp Solutions. In fact, the majority of companies still rely more on relatively outdated IT tools such as Word and Excel to manage business processes than they do on newer document management systems and BPM software. Regardless of how they pursue BPM, survey respondents said these efforts help them deliver consistent services while boosting staff efficiencies. But they said they must acquire additional BPM technologies to manage growth requirements and organizational change. "While BPM is achieving key benefits … good intentions and investment are not enough," according to the report. "The general state of organizations' business processes leave a lot of room for improvement … Within many organizations the fundamentals are just not there. Process owners, a governance structure and more visible leadership are essential ingredients for BPM success." More than 625 global managers and execs took part in the research, which was conducted by TNS Global.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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