BPM Helps CIOs Tackle the Challenge of Change

 
 
By Dennis McCafferty  |  Posted 04-26-2016 Email
 
 
 
 
 
 
 
 
 
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    BPM Helps CIOs Tackle the Challenge of Change
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    BPM Helps CIOs Tackle the Challenge of Change

    Many organizations still manage business processes with traditional products such as Word, PowerPoint and Excel, which leaves a lot of room for improvement.
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    Popular Program
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    Popular Program

    Two-thirds of survey respondents said their organization has some sort of business process management (BPM) system in place.
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    Ongoing Interest
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    Ongoing Interest

    70% plan to either maintain or increase BPM investment over the next three years.
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    Old School Tools
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    Old School Tools

    63% still manage business processes with traditional products such as Word, PowerPoint and Excel.
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    Emerging Tech
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    Emerging Tech

    51% are managing business processes through document management systems, and 47% are deploying business process management software.
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    Big Benefits, Part I
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    Big Benefits, Part I

    72% said BPM enables consistent service delivery, and the same percentage said it improves staff efficiencies.
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    Big Benefits, Part II
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    Big Benefits, Part II

    59% said BPM allows for their organization to comply with regulation, industry standards, etc., and 56% said it reduces the risk of critical failures.
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    Driving Force
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    Driving Force

    67% said they want to invest more into BPM because it's essential for growth.
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    Shifting Environment
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    Shifting Environment

    49% said additional BPM investment is needed because their organizational structure is changing, or likely to change.
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    Game Changers
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    Game Changers

    49% said they'd like to boost BPM capabilities to respond to new tech - including mobile devices - that are changing how their company operates.
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    Biggest Barriers to BPM Efforts (U.S. Only)
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    Biggest Barriers to BPM Efforts (U.S. Only)

    Budget availability: 43%, Time limitations: 39% Resource constraints: 36%
 

While most organizations have some sort of business process management (BPM) system in place, global managers and executives said more tech investment is needed to get the most out of these efforts, according to a survey from Promapp Solutions. In fact, the majority of companies still rely more on relatively outdated IT tools such as Word and Excel to manage business processes than they do on newer document management systems and BPM software. Regardless of how they pursue BPM, survey respondents said these efforts help them deliver consistent services while boosting staff efficiencies. But they said they must acquire additional BPM technologies to manage growth requirements and organizational change. "While BPM is achieving key benefits … good intentions and investment are not enough," according to the report. "The general state of organizations' business processes leave a lot of room for improvement … Within many organizations the fundamentals are just not there. Process owners, a governance structure and more visible leadership are essential ingredients for BPM success." More than 625 global managers and execs took part in the research, which was conducted by TNS Global.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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