IT Management Slideshow: Eight Pillars of Trust at WorkBy Dennis McCafferty | Posted 10-20-2011
Eight Pillars of Trust at Work
Pillar One: ClarityRepeat directives/vision often - at least once a month for your teams to retain it.
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Pillar Two: Compassion Listen emphatically through head nods, hand gestures, etc., to convey that the conversation has meaning. Send thoughtful handwritten notes instead of emails.
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Pillar Three: CharacterBuild accountability by foregoing ego and surrounding yourself with people who have high expectations of you.
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Pillar Four: Competency Join a professional group of respected CIOs to share - and sharpen - ideas.
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Pillar Five: Commitment Make sure all communications adds value or build the level commitment for your teams by providing best practices, organization information, benchmarks achieved, and the like.
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Pillar Six: Connection It's more important to always be sincere than to be nice. Young employees say the No. 1 workplace question is, "What is real?"
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Pillar Seven: Contribution Set measurable goals instead of vague ones. Make meetings matter. Plan for tomorrow by close-of-business.
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Pillar Eight: Consistency You never gain trust with one big chance. You earn it through millions of small chances.