CEO of Intuit Apologizes After Major Service Outage

By CIOinsight  |  Posted 06-18-2010
Intuit's CEO Brad Smith issued a sincere apology via the company's blog following a service outage this week that impacted thousands of clients. Smith said he hopes to earn back the trust of the businesses that employ his company's services.

Following a routine maintenance procedure Tuesday night, an accidental power failure during that procedure affected both the company's primary and backup systems, taking a number of Intuit Websites and services offline. The outage lasted until Thursday for some customers, when Intuit sites, including TurboTax Online, QuickBooks Online, Quicken and QuickBase, were brought back online.
To read the original eWeek article, click here: Intuit CEO Apologizes After Major Service Outage