Mobile & Wireless Slideshow: Best Smartphones, Wireless CarriersBy Don Reisinger | Posted 06-04-2012
Apple's iPhone generated the highest customer satisfaction score of any mobile phone vendor in the ACSI study, scoring 83 out of a possible 100.
Although Nokia has watched its phone shipments plummet over the last several quarters, the company managed to score 75 out of 100 for overall customer satisfaction in the ACSI study.
LG and HTC matched Nokia, each pulling a customer satisfaction rating of 75 out of 100 in the ACSI study.
Research In Motion's BlackBerry smartphone drew one of the lowest customer satisfaction scores among mobile device makers, with a rating of 69 out of 100 in the ACSI study.
The overall mobile phone industry was ranked of 74 out of 100 in the ACSI study of customer satisfaction. Since 2004, when ACSI conducted its first study of the wireless industry, that figure has increased by 7.2 percent
Despite historical improvements, overall customer satisfaction with the mobile phone industry is down slightly from the same period in 2010 (76) and 2011 (75).
Sprint Nextel secured the highest in customer satisfaction ranking among U.S. wireless carriers, scoring 71 out of 100. The company's score is down 1.3 percent from the same period last year.
Verizon Wireless held steady in second place among major wireless carriers with a customer satisfaction score of 71, according to ACSI. (The company scored a 72 in the same period in 2011).
T-Mobile and AT&T
T-Mobile and AT&T each scored customer satisfaction ratings of 69 in the ACSI study. For AT&T, that's good news: in the same period last year, scored only 66.
According to ACSI, regional wireless carriers received an average score of 76 in customer satisfaction.