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Dan Gillmor

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A Better Way to Talk to Customers

Let's go back a few years to the Cluetrain...

Corporate Blogging: What Could Go Wrong?

Ed Engineer is on the R&D team at Bigcorp...

Customer Data May be Too Risky to Keep

Companies keep finding ways to misplace consumers' personal data....

Banking on Blogs

J.P. Rangaswami is not your typical investment-bank chief information...

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Corporate Blogging: What Could Go Wrong?

Ed Engineer is on the R&D team at Bigcorp Inc., the world's largest seller of frazmajams. Here's an excerpt...

Picture This

Consider the photographs depicting prisoner abuse at the infamous Abu Ghraib prison in Iraq. They have been enormously damaging...

Banking on Blogs

J.P. Rangaswami is not your typical investment-bank chief information officer. That's undoubtedly one reason why, when you look under...

A Better Way to Talk to Customers

Let's go back a few years to the Cluetrain Manifesto. It started out as a pathbreaking Web site, which...

Customer Data May be Too Risky to Keep

Companies keep finding ways to misplace consumers' personal data. Courier services lose tapes on their way to long-term storage...

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