IT Strategy

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ITIL Framework & Processes Explained

What Is the ITIL Framework? The IT Infrastructure Library (ITIL) framework is a collection of defined and optimized processes an IT organization or department uses to deliver IT services to its customers, clients, employees, and stakeholders. These repeatable processes...

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Succeeding in a Crowded MSP Marketplace

The lines used to be set in stone. There were original equipment manufacturers (OEMs) who provided hardware and software....

How to Create a Data Retention Policy

Data is one of, if not the most valuable resource in today's world. Keeping this data safe from hackers...

What Is SAFe in Agile Development?

In the world of agile frameworks, the Scaled Agile Framework (SAFe) has gained massive popularity for its approach to...

9 Ways to Create an Agile Development Environment With Minimal Coding

How do you create an agile development environment with minimal coding to build applications and processes? To help small...

Meeting Tech Talent Where They Are: An Interview with Clay Kellogg at Terminal

The tech talent shortage has become one of the biggest challenges in business technology innovation, as a staggering number...

What Is IT Change Management?

Information Technology (IT) change management is a structured process for reviewing proposed IT system or service changes. This process...

Top Cloud Computing Companies for 2021

Companies around the globe have been talking about digital transformation for years, but with the entrance of the COVID-19...

What Is Identity and Access Management (IAM)?

Identity and access management (IAM) helps you securely control who has access to your systems, applications, and data within...

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