6 articles written

Laura Rich

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Case Study: Children’s Hospital Boston

News & Trends 0
Challenge Improve ID management Number...

Case Study: Pratt & Whitney

News & Trends 0
Challenge Integrate real-time data...

Self-Service: Help Yourself

News & Trends 0
The promise of automated self-service—whether through an employee-benefits intranet,...

Case Study: Prudential Financial

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The Right Pair of Eyes

News & Trends Laura Rich -
If you've had the feeling lately that you're being followed as you read the Wall Street Journal online, well,...

Case Study: Eastman Kodak Co.

News & Trends Laura Rich -
Challenge One-stop-shop kiosk for a changing marketplace Number...

Case Study: Children’s Hospital Boston

News & Trends Laura Rich -
Challenge Improve ID management Number of Users 7,000+ Bottom Line Saved $210,000 per year in increased productivity Key...

Case Study: Pratt & Whitney

News & Trends Laura Rich -
Challenge Integrate real-time data from multiple systems and deliver it relevant to diverse user...

Case Study: Prudential Financial

News & Trends Laura Rich -
Challenge Customized marketing materials Number of Users 150,...

Self-Service: Help Yourself

News & Trends Laura Rich -
The promise of automated self-service—whether through an employee-benefits intranet, a Web-based customer-support site or an airline kiosk—has become so...

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