Michael Ringman has built his career on implementing technology services, especially developing public and private cloud solutions for retail, government, technology and finance verticals. As CIO at TELUS International, he is continually amazed by the dedication of his team members to find solutions and make things work – from frontline agents to IT specialists, he believes they’re all in the business of customer service. Prior to joining TELUS International in 2012, he was VP of Global Infrastructure at TeleTech, and before that, a Network Consultant for IBM Global Services.