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Is IT Still Strategic?
They are the stuff of business school legend. The supply chain management applications Wal-Mart Stores Inc. pioneered in the…
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ITIL Set for a Facelift
Not since the beatles first appearance on The Ed Sullivan Show 43 years ago has a British cultural phenomenon…
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For Johnson & Johnson, ITIL Means No More I.T. Tears
Six years ago, Johnson & Johnson was among the world’s oldest and most profitable heathcare companies. In 2001, profits…
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The Accidental CIO
Technology was supposed to be one of the saviors of the Dance Theatre of Harlem. Two years ago, the…
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Intellectual Security: Patent Everything You Do, Before Someone Else Does
Do you ever go online to reorder office supplies from Staples or OfficeMax? Are you a regular customer of…
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The Benefits of Making ‘Partner’ Deals with Vendors
“We serve the sickest of the sick,” says Doug Bach, CIO of Colorado access, a Medicaid and Medicare HMO…
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Thomson Aims to Cultivate Able Managers
Several years ago, Thomson had “a lack of bench strength” on its executive team. Today, the company is attempting…
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Thomson Evolves from Newspapers to New Media
In January 1997, when Michael Wilens returned to the Thomson Corp. as CTO of the legal publishing group, the…