Why Breaking Down Information Silos Is a Must

Why Breaking Down Information Silos Is a Must

The next challenge for IT leaders will be to integrate a wide range of content across different businesses and systems. Easier said than done.

82% of survey respondents said it will be “very” or “extremely” important to integrate data throughout business apps as their organization evolves its technology landscape.

81% said it will be “very” or “extremely” important to integrate content throughout business apps as their company’s technology landscape develops.

Only 26% said their company uses workflow or business process management (BPM) systems for most of their processes, but this is expected to increase to 69% over the next two years.

Email: 57%, Files on local drives, such as spreadsheets: 49%, Internal network/shared drives: 48%, Customer relationship management (CRM) systems: 47%, Line-of-business systems: 46%

67% of survey respondents said their end users need to reference external content “frequently” or “every” time they need to complete a core business process, such as onboarding new customers or partners, addressing customer service requests and managing financial/accounting tasks.

49% said the presence of scattered content is a top pain point in pursuing core business processes, and 47% cite a lack of contextual information.

42% said a lack of information for audit trail needs represents a top pain point in the completion of core business processes, and the same percentage cite a lack of visibility into process status.

49% said a platform that would use information and content to create real-time context for business processes would improve end-user experiences, and 47% said it would improve customer experiences.

Increase Revenues: 75%, Improve customer experiences: 75%, Better comply with legal and regulatory requirements: 75%, Create a comprehensive strategy for addressing emerging digital technologies: 71%, Undertake a business transformation to become more “digital ready”: 70%