Why Breaking Down Information Silos Is a Must

Why Breaking Down Information Silos Is a Must

Why Breaking Down Information Silos Is a MustWhy Breaking Down Information Silos Is a Must

The next challenge for IT leaders will be to integrate a wide range of content across different businesses and systems. Easier said than done.

Essential ElementEssential Element

82% of survey respondents said it will be “very” or “extremely” important to integrate data throughout business apps as their organization evolves its technology landscape.

Content FlowContent Flow

81% said it will be “very” or “extremely” important to integrate content throughout business apps as their company’s technology landscape develops.

Automated AssistanceAutomated Assistance

Only 26% said their company uses workflow or business process management (BPM) systems for most of their processes, but this is expected to increase to 69% over the next two years.

Most Common Systems, Tools and Apps Used for Tasks and Business ProcessesMost Common Systems, Tools and Apps Used for Tasks and Business Processes

Email: 57%, Files on local drives, such as spreadsheets: 49%, Internal network/shared drives: 48%, Customer relationship management (CRM) systems: 47%, Line-of-business systems: 46%

Scattered ProcessScattered Process

67% of survey respondents said their end users need to reference external content “frequently” or “every” time they need to complete a core business process, such as onboarding new customers or partners, addressing customer service requests and managing financial/accounting tasks.

Business Burdens, Part IBusiness Burdens, Part I

49% said the presence of scattered content is a top pain point in pursuing core business processes, and 47% cite a lack of contextual information.

Business Burdens, Part IIBusiness Burdens, Part II

42% said a lack of information for audit trail needs represents a top pain point in the completion of core business processes, and the same percentage cite a lack of visibility into process status.

Capable ToolCapable Tool

49% said a platform that would use information and content to create real-time context for business processes would improve end-user experiences, and 47% said it would improve customer experiences.

Top Business PrioritiesTop Business Priorities

Increase Revenues: 75%, Improve customer experiences: 75%, Better comply with legal and regulatory requirements: 75%, Create a comprehensive strategy for addressing emerging digital technologies: 71%, Undertake a business transformation to become more “digital ready”: 70%

CIO Insight Staff
CIO Insight Staff
CIO Insight offers thought leadership and best practices in the IT security and management industry while providing expert recommendations on software solutions for IT leaders. It is the trusted resource for security professionals who need network monitoring technology and solutions to maintain regulatory compliance for their teams and organizations.

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