Organizations Lack Important ERP Capabilities

 
 
By Dennis McCafferty  |  Posted 10-07-2014 Email
 
 
 
 
 
 
 
 
 
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    Significant Shortcoming
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    Significant Shortcoming

    80% of global professionals say ERP is critical to their business, but one-half say the performance of their current ERP system is merely "adequate" or "basic."
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    Extended Wait
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    Extended Wait

    35% say it takes a long time to get the information they're seeking from their current ERP system.
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    Immediate Need
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    Immediate Need

    48% say they want ERP to make it easier to access information they want, when they want it.
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    Remote Control
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    Remote Control

    Just one-half can access their ERP system remotely. Only one-quarter do so via their smartphones and tablets.
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    Cloudy Forecast
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    Cloudy Forecast

    64% say they favor some form of cloud deployment for future ERP systems, with just one in five saying they want to keep investing in on-premise tech.
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    Missing Link
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    Missing Link

    Nearly one-half say social media is especially beneficial for communications with suppliers and customers, but only 10% indicate that their ERP systems make full use of social media to add business value.
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    Top Five Nations for Future Use of Social Collaboration Tools to Serve Business
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    Top Five Nations for Future Use of Social Collaboration Tools to Serve Business

    China: 80%, Mexico: 73%, Germany: 57%, U.S.: 56%, U.K.: 52%
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    High Bar
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    High Bar

    Nearly 30% say the top desired advantage for ERP investment is faster response time—with enhanced performance, scalability and ease of deployment—to improve business agility and growth.
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    Other Top ERP Advantages
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    Other Top ERP Advantages

    Ease of use: 24%, Enhanced collaboration with customers, suppliers and employees to make quicker business decisions: 21%, Seamless user experience in accessing information on the move: 15%
 

While the vast majority of professionals feel that enterprise resource planning (ERP) tools are critical to business, a significant number are underwhelmed by their ERP system performance, according to a new survey from Epicor Software Corporation. The accompanying e-book-styled report, titled "Mobile, Social, Cloud and ERP: Whose Business Systems Are Ready for What's Next?," reveals that it's taking too long for users to get the information they seek from these solutions. Users also need simpler ways to access that information. CIOs should take notice of a particularly glaring shortcoming on the access front: Mobility, as a surprisingly small number of survey respondents say they can connect to their ERP resources via a smartphone or a tablet. And while social media remains a key way to engage with suppliers and customers, the presence of ERP as a social, business-benefiting tool is minimal. Meanwhile, companies in China and Mexico appear poised to gain advantage over their U.S. counterparts on the deployment of ERP to enhance social media efforts. More than 1,500 global business professionals who work in organizations which use ERP took part in the research. For more about the survey, click here.  

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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