Gartner: Enterprise IT Spending Will Hit $2.7 Trillion in 2012
The New Reality for Customer Engagement
Worldwide enterprise IT spending is projected to total $2.7 trillion in 2012, a 3.9 percent increase from 2011 spending of $2.6 trillion, according to research from IT analytics firm Gartner. While enterprise IT spending growth is slowing (from the expected 5.9 percent increase in 2011), analysts said it's important to note that despite the global economic challenges, enterprises will continue to invest in IT.
"The days when IT was the passive observer of the world are over. Global politics and the global economy are being shaped by IT," said Peter Sondergaard, senior vice president at Gartner and global head of research. "IT is a primary driver of business growth. For example, this year 350 companies will each invest more than $1 billion in IT. They are doing this because IT impacts their business performance."
According to the report, two-thirds of CEOs believe IT will make a greater contribution to their industry in the next 10 years than any prior decades. "For the IT leader to thrive in this environment, IT leaders must lead from the front and re-imagine IT," Sondergaard said. "IT leaders must embrace the post-modern business, a business driven by customer relationships, fueled by the explosion in information, collaboration, and mobility."
Sondergaard said this new era brings with it urgent and compelling forces , including the cloud, social media, enterprise mobility, and an explosion in information. Gartner estimates that while $74 billion was spent on public cloud services in 2010 that only represented 3 percent of enterprise spending. Public cloud services are expected to grow five times faster than overall IT enterprise spending (19 percent annually through 2015). "What supply chain models did to manufacturing is what cloud computing is doing to in-house data centers. It is allowing people to optimize around where they have differentiated capabilities," he said.
Less than 20 million media tablets, such as the Apple iPad, were sold in 2010, but by 2016, 900 million media tablets will be purchased -- one for every eight people on earth. By 2014, the installed base of devices based on lightweight mobile operating systems, such as Apple"s iOS, Google"s Android, and Microsoft's Windows 8 will exceed the total installed base of all PC-based systems, Gartner research indicated.
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