Google In Hot Water Again Over Privacy Issues
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Google officials once again are being accused by regulators of not being cooperative with investigators looking into privacy issues concerning the dominant Web 2.0 company.
"The CNIL welcomes Google's collaboration but regrets that the answers are often incomplete or approximate," the organization said.
The CNIL sent another questionnaire to Google May 22 in hopes of clarifying some questions, and met with Google representatives May 23. It has given Google until June 8 to answer the new questions.
Google officials said the move would improve the quality of service. Critics disagreed, saying it was the latest step by Google to create better digital profiles of users in hopes of boosting its online ad business.
The European Union had asked Google to delay implementing the new policy until the questions raised by the CNIL had been answered. Google officials declined, stating that they were confident the policy adequately protected the privacy and rights of European citizens.
Now the CNIL is pushing Google executives to be more forthcoming in their answers. Given the current information, the CNIL considers it impossible to know Google's processing of personal data, as well as the links between collected data, purposes and recipients, and that the obligation of information of the data subjects is not respected. The CNIL also notes that Google has not provided a maximum retention period for the data.
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