HP Debuts Enterprise UC, Collaboration Services
The New Reality for Customer Engagement
Hewlett-Packard officials are looking to help businesses enhance their unified communications environment, which will play an increasingly important role as more of their employees work mobile and remotely.
HP is rolling out a host of new solutions and consulting services designed to give enterprises the tools to enable their workforces to better collaborate and to better respond to businesses demands. In addition, HP is bringing to bear a wide range of partnerships with the likes of Microsoft, Polycom, Avaya and Alcatel-Lucent to this issue.
A key goal of the new HP offerings, announced July 25, is to help businesses look at their UC deployments in a holistic way encompassing everything from presence and voice, to video and messaging -- rather than as siloed, point-by-point projects, according to David Cook, strategy and operations lead for the Global UC Portfolio at HP Technology Consulting.
"While many companies ... have been developing a UC strategy and have implemented UC for four or five years, they still separate the strategy along these lines," Cook said in an interview with eWEEK. "Relatively few are viewing it in a holistic way."
Through these consulting services, HP is hoping to enable businesses to leverage the UC opportunity and better integrate telephony services with their communications applications, which will increase collaboration among employees and improve business responsiveness, he said. HP is introducing three new offerings: Voice Transformation Solutions, Virtual Workplace Solutions and Network Readiness Services for UC.
Through the Voice Transformation Solutions, HP is looking to help businesses create a streamlined collaboration environment with centralized VOIP (voice over IP) and by extending traditional phone systems through Internet Protocol; this will create a single avenue for not only voice, but also data and video. This will increase productivity via better collaboration while driving down costs, according to HP.
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