Midmarket Customers Get Enterprise Collaboration from Avaya
The New Reality for Customer Engagement
Business collaboration systems, software and services specialist Avaya announced that employees in enterprise locations of all sizes can now collaborate via voice, video and data with its expanded Aura branch and midsize enterprise platform.
Avaya unified communications products are designed to offer businesses greater flexibility to enable multimodal collaboration among groups of employees, including branch, remote and mobile workers.
The Aura Branch portfolio expands with a gateway for small to medium-size branches that adapts current infrastructures (H.323, PRI, etc.) to support a SIP core infrastructure on a single platform. Scalable to over 350 users per branch, the Avaya B5800 Branch Gateway offers a range of basic to enhanced options and supports centralized environments with applications extended from the Aura core with enhanced survivability and managed at the core, and distributed environments with applications and call control delivered locally while centrally managed, like those typically found in real-estate or franchised business.
The platform also supports mixed environments with both localized and centralized applications. For example, a local auto attendant application could provide directions, multiple languages and sales announcements while centralized applications enable video, collaboration and mobility solutions.
The company's Aura platform for midsize enterprises brings Aura applications onto a single virtualized server for easier installation and management, reduced total cost of ownership (TCO), and energy efficiency for companies with 250 to 1,000 users. Features include Aura Session Manager for management of all SIP endpoints, Aura Presence to share rich presence information between endpoints from Avaya and other third-party vendors, and Aura Session Border Controller, which enables secure connections between SIP-based unified communications and the growing number of IP-based devices, smartphones and applications used by employees inside and outside of the firewall.
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