Social, Cloud, Mobile Are Integrated in IBM's New BPM Software
The New Reality for Customer Engagement
IBM introduced a line of new business-integration software to help enterprises leverage the collaborative capabilities of social media, mobile and cloud computing into their enterprise apps. To demonstrate the value of these new software and services offerings, IBM highlighted the case of the Ottawa Hospital, which is working with IBM to build a new system to improve the quality of patient care and help manage the flow of patients throughout the hospital.
The IBM system provides extensive patient information and hospital resources availability to the clinical staff, via mobile device, to speed admission and treatment.
"Physicians should be focused on patient care, not be tied up doing lower-value activity, like calling for consults or trying to negotiate admission for a patient," Dale Potter, senior vice president and CIO at The Ottawa Hospital, said in a statement. "The concept behind our new system from IBM is that we are able to help our staff have one consolidated view on important data and processes, getting the right information to physicians at the right time."
Inside IBM's Social, Cloud Mobile Offerings
The latest release of IBM's WebSphere application server, which is used by more than 100,000 customers, serves as the cornerstone for these new capabilities, IBM said.
The new integration software, announced May 1 at the IBM Impact 2012 conference in Las Vegas, includes the IBM Business Process Manager, which combines new capabilities of social collaboration, governance and mobile to improve the way enterprises work. The new BPM software enables enterprises to gain visibility into the way they change, manage, measure and improve the processes that run their business.
Meanwhile, the IBM Operational Decision Management offering speeds and simplifies the way enterprises manage the business rules that control decisions across business processes and applications. This offering features a new social-media-style user interface that provides an intuitive environment for collaboration and simplifies searching, viewing and making rule changes, IBM said.
The third piece of the new IBM business integration software puzzle is the IBM WebSphere Cast Iron Live Web Application Programming Interface (API) Services, which allows enterprises to extend their services to support the community of developers building social, mobile and cloud applications. The offering helps users deliver, socialize and manage business APIs, the company said.
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