Salesforce to Acquire Social Media Marketer Buddy Media
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Software as a service provider Salesforce.com announced plans June 4 to acquire Buddy Media, a provider of a social media marketing platform, for $698 million in cash and stock, but a stock analyst warns that Salesforce faces formidable competition when Oracle unveils its cloud service offering later this week.
The Buddy Media platform allows customers to create and execute social media-based marketing campaigns that publish content, place social advertising in the right places and measure the effectiveness of those marketing programs. The Buddy Media acquisition, which is expected to close sometime in the third quarter of 2012, follows Salesforce's acquisition of a similar company, Radian6, for $326 million in March of 2011.
In a conference call announcing the deal, Salesforce CEO Marc Benioff said Salesforce looked at 10 different companies, but chose Buddy Media because it is the top performer in the social media marketing space.
"Buddy Media is the No. 1 provider in this area. The more time I spent with them , the clearer it was to me that we needed to buy No. 1," Benioff said.
As social media marketing gains traction, chief marketing officers (CMOs) are getting IT budgets that rival those of CIOs to spend on this new marketing approach, said Marcel LeBron, senior vice president of Salesforce's Radian6 business.
"Social has gone from this thing that CMOs are experimenting with to now being the central core of their marketing strategies," LeBron said. "The big transition is that rather than focusing on how do I get impressions and reach and eyeballs and that kind of traditional view, it's now all about engagement, about how you build relationships and connections with your customers."
But Trip Chowdry, a senior analyst at Global Equities Research, is quite bearish on the deal, writing in a research note that acquiring Buddy Media won't help Salesforce compete against Oracle, which is set to announce on June 6 its own public cloud service offering.
The fundamental challenge for Salesforce is the multitenant architecture of its database cloud service, said Chowdry. In contrast, Oracle's cloud is based on a virtual machine architecture, in which each client will have their applications running in their own VM. The virtual machine approach lets customers move their workloads back and forth between public cloud and private cloud environments as needed.
"This is not possible in a multitenant database architecture. This feature is only possible if you have a VM-based architecture," he explained. "The ability to move the data back and forth back and forth between public cloud and private cloud is a feature that large enterprises need, and they are asking for that."
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