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Verizon Wireless Customers Hit By Third December Outage

By CIOinsight  |  Posted 12-28-2011 Print
Verizon Wireless is reportedly experiencing its third widespread service outage this month, days after its 4G LTE network went down for some users. Customers hit community forums to vent their frustration.

Verizon Wireless is reportedly experiencing its third widespread outage of December. The outage has been widely reported in the media, including AllThingsD, even as customers head to Verizon Wireless online community forums to vent their frustrations. Those customers cited parts of Florida, Ohio, and Washington D.C. among the nationwide trouble spots, with many citing both 3G and 4G connectivity knocked out of commission. Others claimed some 3G service, but no 4G.

"No 4G or 3G in Indianapolis," wrote one commenter. "At least I got a recording when I called Customer Service stating that they were aware of the problem and were actively working on it."

The previous outage, which hit Dec. 21, affected 4G LTE customers from San Francisco to New York City. It took Verizon officials several hours to issue an official statement in that case, in which they said company engineers had resolved an "issue" with the 4G network during the early-morning hours. Another outage on Dec. 7 affected an unknown subset of customers.

Verizon's 4G network reaches some 200 million users in 190 markets across the United States, and the carrier offers more than a dozen 4G-enabled smartphones and tablets.



 

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