Vendor Value Survey: Mid-Market

By Allan Alter  |  Posted 11-15-2007 Print

Our exclusive research finds which vendors are catering best to small- and medium-sized businesses.

Who Looks Out for Mid-Tier Firms?

HP, IBM and Symantec score with mid-tier companies, but many telecom firms play favorites with large customers. In an ideal world, vendors would provide terrific value and reliability to all their customers. But that's not how it works in the real world: some provide more value and better service to large accounts, while others shine at taking care of mid-sized and smaller companies. The differences can be large, and even troubling: Fewer than half of AT&T's mid-tier clients rate it as good or excellent at value and reliability, and Sun's customer loyalty among smaller firms is 14 points lower than at larger organizations. Hewlett Packard emerges as the top vendor for mid-tier companies; it's the only one to consistently score more than 80 percent for midtier firms. The companies that score most evenly across companies of all sizes: Microsoft and Cisco Systems.

Mid-Market: Overall

Mid-Market: Value

Mid-Market: Reliability

Mid-Market: Loyalty

Mid-Market: Worked with during the past 12 months

Next Page: Mid-Market: Overall


Submit a Comment

Loading Comments...
eWeek eWeek

Have the latest technology news and resources emailed to you everyday.

By submitting your information, you agree that cioinsight.com may send you cioinsight offers via email, phone and text message, as well as email offers about other products and services that cioinsight believes may be of interest to you. cioinsight will process your information in accordance with the Quinstreet Privacy Policy.

Click for a full list of Newsletterssubmit