dcsimg
 

Book Brief: Outsourcing Morphs into Multisourcing

By CIOinsight  |  Posted 11-05-2005 Print Email

WEBINAR:
Live

The New Reality for Customer Engagement


Outsourcing isn't a yes or no question any more. The question is which parts of a specific process should be insourced, outsourced, or something in between.
Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility
By Linda Cohen and Allie Young
Harvard Business School Press, Oct. 2005
288 PAGES, $35

Most executives tend to think about outsourcing only in binary terms: Either we outsource a function (accounting, marketing, R&D) or we don't. But as more functions are outsourced, managing a portfolio of providers becomes more difficult. The authors, both research vice presidents at Gartner Inc., propose a solution—"multisourcing"—which they define as "the disciplined provisioning and blending of business and IT services from the optimal set of internal and external providers in the pursuit of business goals." They spend the rest of their time explaining what to do and how to do it. Note: This book deals solely with handling service providers. Manufacturing outsourcing, they say, creates its own unique set of issues.



 

Submit a Comment

Loading Comments...
eWeek eWeek

Have the latest technology news and resources emailed to you everyday.

By submitting your information, you agree that cioinsight.com may send you cioinsight offers via email, phone and text message, as well as email offers about other products and services that cioinsight believes may be of interest to you. cioinsight will process your information in accordance with the Quinstreet Privacy Policy.

Click for a full list of Newsletterssubmit