If you're like the CIOs in our survey and you're considering a CRM project, get ready for a few realities. Like anything designed to change the way we work with customers, CRM isn't cheap, fast or easy.
Respondents 'average expenditure for their CRM installation was $1.9 million ($2.7 million for larger companies, $650,000 for smaller companies). Of those expenditures, CIOs are shelling out major dollars for services as well as the technology components:65 percent of the typical project 's costs comprise such services as business-needs consulting, integration services, applications development and training, with the remaining 35 percent going toward products.
For older CRM projects, the average cost was a little more than $1.5 million, but for new projects, respondents said their average project cost was more than $2.4 million. Why the difference? The newer systems are more ambitious and are being deployed into more complex environments, making hurdles more likely.
IT Solutions Builder TOP IT RESOURCES TO MOVE YOUR BUSINESS FORWARD
Which topic are you interested in?
What is your company size?
What is your job title?
What is your job function?
Searching our resource database to find your matches...