The New Reality for Customer Engagement
Even before the events of Sept. 11, most companies were taking disaster recovery planning seriously. The majority seemed to be following reasonably good planning practices, focusing on major potential sources of problems. Large companies, certainly, have more incentive to plan and test more completely, as well as the resources to do so, but even smaller companies had given at least some thought to the problem. Yet only about 30 percent of the group describe themselves as "very prepared," while 76 percent say they planned to make minor changes, or none at all, to their plans. Thus, there's a potential disconnect in terms of perception. And IT organizations must focus far more on involving partners, suppliers and other members of the organization in any future plan.
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