Conclusion 03: Acceptance
Simply because a KM system is installed doesn't ensure that it will be adopted. KM systems seem to gain reasonable levels of acceptance among employees, with only 12% reporting either somewhat or extremely negative responses. Yet respondents indicated that their post-implementation adoption rates were substantially lower than anticipated, with more than a quarter of respondents reporting zero adoption.
Adoption rates were nearly half what was expected. While 52% of those answering expected system usage to exceed 50%, that goal was achieved by only a quarter of respondents. And though few believed employees would completely ignore the system, that apparently occurred in 27% of the casesa pretty dismal result.
Two thirds of respondents reported some resistance on the part of end-users to their KM projects, and it was most likely to come from middle management down. Both middle management and general staff were cited by 22% of respondents as offering resistance, while just 12% pointed to senior executives, and 7% cited their board of directors.
To encourage use of a KM system, the most likely incentives (if they can be called that) include selling employees on the benefits of the system, cited by 66% of CIOs and "general reinforcement from management" (63%). Very few in our sample used financial compensation (14%) or job description changes (12%).
IT Solutions Builder TOP IT RESOURCES TO MOVE YOUR BUSINESS FORWARD
Which topic are you interested in?
What is your company size?
What is your job title?
What is your job function?
Searching our resource database to find your matches...