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Summary

By Terry Kirkpatrick  |  Posted 11-01-2001 Print Email

WEBINAR:
Live

The New Reality for Customer Engagement


Date: 5/31/2018 @ 1 p.m. ET

Summary

Knowledge management is contributing some clear benefits to the organization. People are communicating better, decision making is improved, and both customers and employees are getting some value. But it's a mixed bag: Real ROI benefits are elusive, and projects are often coming in over budget. Better definition of business goals, more emphasis on involving employees in system design and a stronger focus on ROI will help. And one word of advice: Get someone on the business side—preferably the CEO—to champion your knowledge management offering, so you're not seen as pushing knowledge management down the throats of corporate users.



 

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