Managing Vendors 2002: Are Your Vendors Delivering Real Value?

By CIOinsight  |  Posted 11-11-2002 Print


EUC with HCI: Why It Matters

CIOs want more value for their money, yet a quarter of respondents to CIO Insight's survey feel they're not getting the ROI they want, a third are unhappy about the prices they pay, and close to fifth are dissatisfied with product reliability.
  • 70% of IT execs say getting guaranteed response times is "extremely IMPORTANT."
  • 69% say contracts are biased toward vendors
  • 28% do not follow regular negotiating practices
  • 53% measure vendors by the ROI of a product or service
  • 71% heavily supervise and measure vendors

Here's the situation: CIOs crave reliability, but close to a fifth of IT executives are dissatisfied with the reliability of their vendors' products, and more than a third think vendors respond too slowly to requests. They want value for their money, yet a quarter feel they're not getting the ROI they want, and about three out of 10 are unhappy with the prices they pay. That's a pretty poor showing on the part of vendors, especially when times are so tough. Yet most of the 305 IT executives we surveyed for this month's research study claim they are content with their vendors. Clearly, CIOs are resigned to the status quo, even if it falls short of delivering maximum value. Still, IT organizations bear some of the responsibility. Many fail to use proven negotiating techniques when buying hardware, software or services, or to measure the value their vendors are bringing to their company.


Submit a Comment

Loading Comments...
eWeek eWeek

Have the latest technology news and resources emailed to you everyday.

By submitting your information, you agree that cioinsight.com may send you cioinsight offers via email, phone and text message, as well as email offers about other products and services that cioinsight believes may be of interest to you. cioinsight will process your information in accordance with the Quinstreet Privacy Policy.

Click for a full list of Newsletterssubmit