<img alt="dcsimg" id="dcsimg" width="1" height="1" src="//www.qsstats.com/dcsuuvfw300000gkyg9tnx0uc_3f7v/njs.gif?dcsuri=/index.php/c/a/Research/Mobility-2002-Some-Potholes-Remain/7&amp;WT.js=No&amp;WT.tv=10.4.1&amp;dcssip=www.cioinsight.com&amp;WT.qs_dlk=XD9oI2AmZGcSRNFALVBhggAAABo&amp;">
 

Conclusion 04

By Gary Bolles  |  Posted 01-01-2002 Print

Conclusion 04: Customer Mobile Services

Customer mobility offerings, used by 38% of respondents, are typically used to gain access to basic data, such as news or customer information. Windows laptops and handheld devices are popular, as are Internet-enabled mobile phones.

The most popular mobile customer service offerings were remote access to account or customer-specific information (69%) and mobile applications that meet industry-specific needs (42%). The least common are services to help customers shop while in stores, offered by only 11%, and pushing ads and/or product data to customers, at 17%.

When it comes to remote wireless access, 54% support Palm OS handhelds and Internet-enabled mobile phones, while 53% support Windows laptops. This support can range from designing Web sites that simply enable customers to quickly download information to developing software for a specific device. Larger companies were more likely than their smaller counterparts to support remote wireless services such as pagers (58% vs. 32%) and mobile e-mail devices (53% vs. 39%).



 

Submit a Comment

Loading Comments...
eWeek eWeek

Have the latest technology news and resources emailed to you everyday.