The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Yet another indication that CIOs are becoming comfortable with outsourcing critical tasks can be gleaned by looking at the types of IT functions, notably applications hosting and integration, that are more likely to be outsourced in the coming year.
It's been well documented that many companieslarger companies in particularhave been slow to adopt the application service provider model for hosting their critical applications. However, nearly 30 percent of the respondents in the survery said they are considering outsourcing applications hosting in the coming year, up from 26 percent who did so last year.
But by far the most significant increase among outsourced IT functions is in applications integration, which was outsourced by 30 percent of the respondents last year but cited by 44 percent as a likely candiate to be outsourced in 2001.
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