Conclusion 03

By Mike Perkowski  |  Posted 05-01-2001 Print Email


The New Reality for Customer Engagement

Date: 5/31/2018 @ 1 p.m. ET

Conclusion 03

The proper deployment of skills is one of the most frequently cited reasons CIOs go to outsourcing in the first place.

Fully 35 percent of respondents said that "lack of internal staff" was the most important reason to use an outsourcing company, followed closely by "lack of internal expertise," at 29 percent.

Interestingly, "cost predictability" and "cost reduction"—historically the two most important reasons to outsource—were cited by only 2 percent and 4 percent, respectively, of CIOs as the top reason to outsource.


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