The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
For different aspects of project management, there are clear distinctions among the responsibilities and ownership mandates of various groups within the organization. CIOs tend to delegate the task of leading projects down in their organizationor at least "out" toward the business units. Presidents and CEOs, followed by CIOs and chief financial officers, tend to take the lead on setting priorities. Meanwhile, the board of directors is more often taking an active role when it comes to setting business priorities to be fulfilled by those IT initiatives.
Which group tends to own project management and implementation most often? Respondents cited business-unit and departmental business executives 53 percent of the time, making them the number-one group owning project-management responsibilities. Next comes IT/IS staff, cited by 46 percent of the respondents, then IT/IS management at 41 percent. Interestingly, respondents saw CIOs as only the fourth most likely group to lead project management, coming in at 37 percent.
But when it comes to setting business priorities to be fulfilled by those IT initiatives, presidents and CEOs overwhelmingly lead the way, cited by 81 percent of the respondents, far outdistancing the number-two group, chief financial officers, at 44 percent, followed by CIOs at 41 percent.
As for managing those priorities, IT/IS management usually takes the lead, cited by 62 percent of the respondents, followed by IS/IT staff at 56 percent and business-unit executives with 51 percent.
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