Research: Vendor Value 2003
The New Reality for Customer Engagement
Our special report begins by providing ratings for 41 product and service vendors, including our top ten vendors below. It continues by singling out which vendors received the most "excellent" and "poor" scores, and which ones have earned the highest and lowest customer loyalty ratings. We also compare competing vendors and list the ones that do better with larger or smaller companies.
Our methodology has some limits: It measures only the perceptions of U.S.-based IT executives. It does not rate or quantify the performance of any particular product or service offering or family of offerings, or how well a vendor handles a particular customer service-related issue. But our survey can help IT executives see how their peers view the business value and reliability of many widely used IT vendors.
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