The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Sixty percent of IT executives say their job has gotten harder over the past year; the need to accomplish more at lower cost may well have contributed to that. But today's CIOs seem well prepared for the task, and aren't shying away from the burden. It seems that the old debateshould CIOs come from IT or businesshas been resolved, and the answer is "both." Most CIOs are IT veterans with at least 15 years of experience in technology and substantial experience in technology management roles. But they also have many years of experience with other fields, and 41% claim solid international experience. IT executives who wish to thrive should improve their leadership and communications capabilities, boost their knowledge of the business and pay more attention to cutting costs. IT executives would do well to look at their own skills, the requirements of their jobs, their incentives and the expectations of their bosses, and work to ensure that all of these are as much in alignment as possible.
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