Trend 28: Open Source Becomes Everyday Software
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
It's not just about the money. Open source usage will spread well beyond the Linux operating system, the Apache Web server, and the Firefox browser, and come to include a wide variety of tools and applications.
The lure of lower costs won't be all that drives the move: Smaller firms in particular see open source as a strategic opportunity, a springboard for innovation, and a chance to declare independence from proprietary vendorswithout sacrificing quality. It's not just a change in technology; it's a change in attitude.
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