If some vendors can dramatically improve, why can't others? The outsourcing and telecom vendors have been the lowest-scoring industries in our annual Vendor Value surveys, and many of these vendors remain mediocre performers. Yet a few have shown dramatic improvement.
Accenture and Deloitte improved their scores by 14 and 12 percentage points, respectively, while Sprint Nextel and BellSouth improved by around 8 points, moving all four from the bottom to the middle of our 2005 list. If these vendors can improveand in Sprint Nextel's case, despite a major mergerCIOs are not unreasonable to demand better service and value from others.
IT Solutions Builder TOP IT RESOURCES TO MOVE YOUR BUSINESS FORWARD
Which topic are you interested in?
What is your company size?
What is your job title?
What is your job function?
Searching our resource database to find your matches...