JetBlue Not Alone: 5 Other Critical I.T. Events

By CIOinsight  |  Posted 02-21-2007 Print


EUC with HCI: Why It Matters

Technology is often a factor in a company's darkest hour. What's important is the immediate response—and future prevention.

JetBlue's problems in the past week, as cancellations left tens of thousands of passengers stranded and tarnished the carrier's reputation, are still being tallied, but it's clear the company lacked a system that could reassign personnel automatically. JetBlue's awful performance put us in mind of some other events that challenged organizations to the core and exposed the frailties of their I.T. setups.


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