JetBlue Not Alone: 5 Other Critical I.T. Events
The New Reality for Customer Engagement
JetBlue's problems in the past week, as cancellations left tens of thousands of passengers stranded and tarnished the carrier's reputation, are still being tallied, but it's clear the company lacked a system that could reassign personnel automatically. JetBlue's awful performance put us in mind of some other events that challenged organizations to the core and exposed the frailties of their I.T. setups.
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