dcsimg
 

Vendor Management 101

By Michael Fitzgerald  |  Posted 12-06-2006 Print

WEBINAR:
On-Demand

EUC with HCI: Why It Matters


For midsize businesses, staying on top of vendor relationships is a constant chore.

A CIO at a midsize business enjoys dealing with technology vendors about as much as the average person likes working with housing contractors: Phone calls tend to go unreturned, e-mails vanish into the ether, and the job never seems to get done. The truth is, many large technology vendors just aren't focused on handling phone calls from midsize businesses, which is why big tech vendors often invest in resellers and other channel partners to handle their smaller customers. But that means CIOs at midsize businesses are "not only trying to manage the person they're buying from [a reseller], but also trying to have some influence over the manufacturer," says Laurie McCabe, an analyst at AMI Partners in New York City. "And that's tough." Tough—but not impossible.



 

Submit a Comment

Loading Comments...
eWeek eWeek

Have the latest technology news and resources emailed to you everyday.

By submitting your information, you agree that cioinsight.com may send you cioinsight offers via email, phone and text message, as well as email offers about other products and services that cioinsight believes may be of interest to you. cioinsight will process your information in accordance with the Quinstreet Privacy Policy.

Click for a full list of Newsletterssubmit