How to Improve IT Value Measurement

By Brian G. Barnier  |  Posted 02-10-2011 Print Email

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How do you apply the right measures in the right way to get the insights you need to improve the value of your IT investments? Start with this four-step guide.

You've heard it before. The CFO asks "how do we know what value we're getting from IT?" The business line leader asks "How do I measure the value of IT to my P&L, not just help desk tickets closed?" The CEO asks "How do I know our IT spend is allocated to best support our objectives?"

Economic pressures are putting more emphasis than ever on the CIO's use of best practice in value measurement -- the right measures applied in the right way to get the right insights to improve value. Painfully, this came at the same time that a Center for CIO Leadership study entitled "Communicating Business Value" reported that only 51% of respondents agreed with the statement "I have developed business value indicators that link IT performance metrics and business goals."


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