Toyota, Salesforce Partner on Social Network for Your Car
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Salesforce.com sells itself as a social network for businesses, allowing workers to share information in ways made familiar by Facebook and Twitter.
Now, with a new strategic alliance with Toyota, it seems as if Salesforce is angling to become the social network for cars.
That alliance has resulted in Toyota Friend, a private social network that connects Toyota owners to their cars, dealership, and Toyota itself. That means one's Toyota will now send Twitter-style alerts in response to maintenance issues, in addition to product tips and service information. On top of that, suggests a May 23 press release issued by both companies, "customers can choose to extend their communication to family, friends, and others through public social networks such as Twitter and Facebook."
Toyota Friend will also offer interoperability with smartphones and tablets. Statements from Salesforce and Toyota executives played heavily on the concepts of "the future" and "evolution," with Toyota president Akio Toyoda quoted as saying: "Social networking services are transforming human interaction and modes of communication. The automobile needs to evolve in step with that transformation."
Up until this point, Salesforce seemed to concentrate largely on building "traditional" social networking applications such as its Service Cloud, a customer service platform that lets businesses analyze and respond to customer feedback filtering from social networks such as Twitter and Facebook. The company also offers Chatter, which lets employees communicate and share files in a Facebook-style environment.
That being said, Salesforce has always positioned itself as aggressive for new territory, and perhaps cars were seen as the next logical step.
Once upon a time, an automobile was little more than an internal combustion engine welded to a couple of seats and maybe a radio capable of picking up the local classic-rock station. That was before technology progressed to the point where dashboard screens, in-vehicle chipsets, WiFi capability, and new software now threaten to turn your four-wheeler into a glorified two-ton laptop. That dim buzzing sound you're hearing is Steve McQueen rolling in his grave.
For more, read the eWEEK article: Salesforce, Toyota Team Up for In-Car Social Networking.
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