How the Digital Age Is Changing Business Forever
Data Dilemmas
50% of survey respondents said they are experiencing data overload, and 49% admit that they do not know how to capitalize on the data. Only three out of 10 said they can act on data in real time.
Out of the Loop
Nearly two-thirds of those surveyed said they either do not have a structured, systematic way to keep executives informed about analytics and tech on a continuous basis, or that they have a system, but it’s not widely adopted.
Brave New World
93% said tech has changed customer expectations.
What Customers Most Seek From Companies
Faster access to services: 55%, 24/7 availability from company: 53%, More platforms: 50%, Personalized experiences: 47%
‘Round the Clock, Part I
43% of survey respondents said they offer 24/7 access to products and services, and 23% said they plan to do so within the next 12 months.
‘Round the Clock, Part II
81% said their companies have the capacity to be “always on” and operate in real time, but only 29% do so organizationwide.
Biggest Technology Business Impact-Makers
Mobile devices: 66%, Data analytics: 51%, Cloud computing: 45%, Social media: 40%, Internet of things: 34%
Top Valued Business Capabilities of a Company
Predictively spotting new opportunities: 60%, Demonstrating transparency and trust: 56%, Innovating in an agile way: 55%
Competitive Advantage
43% of survey respondents said they use predictive insight to find cost savings, and 40% said they do so to identify consumer trends.
Limited Education
84% said their organization has started to pursue continuous learning to some extent, but only one-third do it companywide.
