How the Digital Age Is Changing Business Forever

How the Digital Age Is Changing Business Forever

50% of survey respondents said they are experiencing data overload, and 49% admit that they do not know how to capitalize on the data. Only three out of 10 said they can act on data in real time.

Nearly two-thirds of those surveyed said they either do not have a structured, systematic way to keep executives informed about analytics and tech on a continuous basis, or that they have a system, but it’s not widely adopted.

93% said tech has changed customer expectations.

Faster access to services: 55%, 24/7 availability from company: 53%, More platforms: 50%, Personalized experiences: 47%

43% of survey respondents said they offer 24/7 access to products and services, and 23% said they plan to do so within the next 12 months.

81% said their companies have the capacity to be “always on” and operate in real time, but only 29% do so organizationwide.

Mobile devices: 66%, Data analytics: 51%, Cloud computing: 45%, Social media: 40%, Internet of things: 34%

Predictively spotting new opportunities: 60%, Demonstrating transparency and trust: 56%, Innovating in an agile way: 55%

43% of survey respondents said they use predictive insight to find cost savings, and 40% said they do so to identify consumer trends.

84% said their organization has started to pursue continuous learning to some extent, but only one-third do it companywide.