Automation of Business Processes Drives Benefits
Automating Business Processes Is Vital
98% of the PMG survey respondents said the automation of business processes is essential to driving business benefits.
Automation Enhances Customer Experience
61% of respondents said automation is already helping them meet business objectives related to enhancing customer experience.
Productivity Gains Seen
59% of respondents said they see increased productivity, 52% report more shared knowledge, and 56% said automation helps deliver new products.
Enterprise Automation Outlook Bright
Asked to predict trends in the automation of business processes, 82% said automation will change the way virtual and cloud environments are managed.
Self-Service Automation’s Prospects
73% of respondents said self-service automation will serve the entire organization.
Cost Reductions Expected
Automation will reduce the cost of IT operations, according to 68% of respondents.
Automation and Big Data
Automation will help integrate data with big data, said 65% of respondents.
Need for Speed Means Stress
78% said the speed demands placed on IT reduce employees to mere order takers, are stressing IT’s abilities and resources, and are putting business benefits at risk.
Roadblocks to IT Automation
59% said their organization does not have a holistic approach and that ad hoc automation leads to incompatibility., 49% said they do not have mature business processes to automate., 48% said businesses are building their own automated solutions with nonstandard or bad tools.
Shadow IT Problematic
40% of the time, business departments deploy automation solutions without IT’s knowledge.
Business Leaders Vs. IT Execs
54% of business leaders include IT in planning and deployment processes, but only 45% of IT execs believe business leaders are knowledgeable enough about tech to improve operations and competitive advantage.
