Automation of Business Processes Drives Benefits

Automation of Business Processes Drives Benefits

Automating Business Processes Is VitalAutomating Business Processes Is Vital

98% of the PMG survey respondents said the automation of business processes is essential to driving business benefits.

Automation Enhances Customer ExperienceAutomation Enhances Customer Experience

61% of respondents said automation is already helping them meet business objectives related to enhancing customer experience.

Productivity Gains SeenProductivity Gains Seen

59% of respondents said they see increased productivity, 52% report more shared knowledge, and 56% said automation helps deliver new products.

Enterprise Automation Outlook BrightEnterprise Automation Outlook Bright

Asked to predict trends in the automation of business processes, 82% said automation will change the way virtual and cloud environments are managed.

Self-Service Automation's ProspectsSelf-Service Automation’s Prospects

73% of respondents said self-service automation will serve the entire organization.

Cost Reductions ExpectedCost Reductions Expected

Automation will reduce the cost of IT operations, according to 68% of respondents.

Automation and Big DataAutomation and Big Data

Automation will help integrate data with big data, said 65% of respondents.

Need for Speed Means StressNeed for Speed Means Stress

78% said the speed demands placed on IT reduce employees to mere order takers, are stressing IT’s abilities and resources, and are putting business benefits at risk.

Roadblocks to IT AutomationRoadblocks to IT Automation

59% said their organization does not have a holistic approach and that ad hoc automation leads to incompatibility., 49% said they do not have mature business processes to automate., 48% said businesses are building their own automated solutions with nonstandard or bad tools.

Shadow IT ProblematicShadow IT Problematic

40% of the time, business departments deploy automation solutions without IT’s knowledge.

Business Leaders Vs. IT ExecsBusiness Leaders Vs. IT Execs

54% of business leaders include IT in planning and deployment processes, but only 45% of IT execs believe business leaders are knowledgeable enough about tech to improve operations and competitive advantage.

Karen A. Frenkel
Karen A. Frenkel
Karen A. Frenkel is a contributor to CIO Insight. She covers cybersecurity topics such as digital transformation, vulnerabilities, phishing, malware, and information governance.

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