How CIOs Can Improve Critical QA and Testing

How CIOs Can Improve Critical QA and Testing

How CIOs Can Improve Critical QA and TestingHow CIOs Can Improve Critical QA and Testing

Quality assurance and testing are no longer only about getting to market quickly: The process can improve business outcomes by creating positive customer experiences.

Leading QA and Testing ObjectivesLeading QA and Testing Objectives

Enhancing security: 65%, Obtaining higher quality of software solutions: 44%, Improving customer experience: 42%, Optimizing cost of IT: 42%, Increasing responsiveness to business demands: 42%

Tough TasksTough Tasks

29% of global execs said that in testing their company’s digital implementation they are most challenged with assessing integration services, while 28% cite the evaluation of multi-channel interfaces (such as those related to mobile, social and traditional).

Procedural MatterProcedural Matter

48% said their organization doesn’t have the right processes/methods to test mobile and multi-channel apps, up from 28% who said this was the case in 2015.

Human CapitalHuman Capital

46% said their company’s mobile and multi-channel app testing suffers from a lack of available expertise to conduct these tests, up from 29% who indicated this last year.

Improved DesignImproved Design

36% said their company struggles to design test cases when testing customer experiences for multi-channel apps, but that’s down from 41% who said this in 2015.


36% said the implementation/usage of test tools presents challenges when testing customer experiences for multi-channel apps, but that’s down from 43% who indicated this was the case last year.

Biggest Agile Development Testing ChallengesBiggest Agile Development Testing Challenges

Getting involved early in testing team at inception phase or “sprint” planning: 44%, Identifying the right areas upon which testing should focus: 44%, Coming up with appropriate test environment and data: 43%, Developing a good testing approach that fits with agile development method: 43%, Bringing on board the right professional test expertise: 43%

Top In-Demand IoT Testing SolutionsTop In-Demand IoT Testing Solutions

Those which support operational intelligence: 54%, Those focused on the virtualization of IoT services and application program interface (API): 51%, Tools that conduct stress-testing for IoT middleware and gateways: 50%, Protocol and device simulators: 47%

Heightened AlertHeightened Alert

54% said their organization pays special attention to peak load requirements and risks with testing cloud-based and third-party Software as a Service (SaaS), up from 38% who said this in 2015.

Arrested Development, Part IArrested Development, Part I

45% said their organization is challenged with a lack of effective build/integration automation in developing apps, up from 23% who said this last year.

Arrested Development, Part IIArrested Development, Part II

43% said there are too many design complexities involved with app development, up from 32% who felt this way in 2015.

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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