How CIOs Can Improve Critical QA and Testing

How CIOs Can Improve Critical QA and Testing

Quality assurance and testing are no longer only about getting to market quickly: The process can improve business outcomes by creating positive customer experiences.

Enhancing security: 65%, Obtaining higher quality of software solutions: 44%, Improving customer experience: 42%, Optimizing cost of IT: 42%, Increasing responsiveness to business demands: 42%

29% of global execs said that in testing their company’s digital implementation they are most challenged with assessing integration services, while 28% cite the evaluation of multi-channel interfaces (such as those related to mobile, social and traditional).

48% said their organization doesn’t have the right processes/methods to test mobile and multi-channel apps, up from 28% who said this was the case in 2015.

46% said their company’s mobile and multi-channel app testing suffers from a lack of available expertise to conduct these tests, up from 29% who indicated this last year.

36% said their company struggles to design test cases when testing customer experiences for multi-channel apps, but that’s down from 41% who said this in 2015.

36% said the implementation/usage of test tools presents challenges when testing customer experiences for multi-channel apps, but that’s down from 43% who indicated this was the case last year.

Getting involved early in testing team at inception phase or “sprint” planning: 44%, Identifying the right areas upon which testing should focus: 44%, Coming up with appropriate test environment and data: 43%, Developing a good testing approach that fits with agile development method: 43%, Bringing on board the right professional test expertise: 43%

Those which support operational intelligence: 54%, Those focused on the virtualization of IoT services and application program interface (API): 51%, Tools that conduct stress-testing for IoT middleware and gateways: 50%, Protocol and device simulators: 47%

54% said their organization pays special attention to peak load requirements and risks with testing cloud-based and third-party Software as a Service (SaaS), up from 38% who said this in 2015.

45% said their organization is challenged with a lack of effective build/integration automation in developing apps, up from 23% who said this last year.

43% said there are too many design complexities involved with app development, up from 32% who felt this way in 2015.