Majority of IT Pros Bemoan Catalog Sprawl
Top Challenges of Catalog Sprawl
According to respondents, the top three challenges are: Increased administration expenses (72%), Decreased value of the service and offerings portfolio (60%), Increased software expenditures (52%)
Catalog Consolidation Considered Critical
59% of respondents believe consolidating employee-facing catalogs will help address catalog sprawl.
Top Hurdles to Consolidation
Buy-in from business leaders (42%), Legacy applications and software (37%), Insufficient budget (35%), Lack of IT staff expertise (33%), Buy-in from IT leaders (31%)
The Solution? A ‘Single Pane of Glass’
“IT leaders have heard their business users’ cries about tool overload and realize a solution is needed. Progressive organizations are looking to adopt enterprise service catalog technology as a single pane of glass solution,” says PMG principal Joe LeCompte.
The Allure of a Single Pane
A single pane of glass, a portal in which users can find all of an organization’s offerings, would enable IT departments to be more strategic, respondents believe.
A Majority Opinion
57% of respondents say a single interface is either important or very important to their organization.
Single Pane of Glass Would Be Effective
95% of IT pros say a single pane of glass would be effective in corralling catalog sprawl in their organization. They rate its impact according to usage, quality of consumption and service level impacts, the survey reports.
A Single Interface’s Chief Obstacles
Achieving a single interface eludes 73% of organizations, the study found. The biggest obstacles are a lack of leadership from top management and a lack of cooperation from end user departments, like marketing, sales and HR.