The Heavy Cost of System Downtime

The Heavy Cost of System Downtime

The Heavy Cost of System DowntimeThe Heavy Cost of System Downtime

Human error, network failures, buggy apps and the ever-present hacker have made system outages a constant concern for far too many organizations.

Routine StopRoutine Stop

57% of IT pros say their company has had at least one systems outage in the past three months, and 31% say they’ve had an outage either in the past week or month.

Delayed ResponseDelayed Response

39% have set recovery time objectives (RTOs) at more than 30 minutes, and an additional 6% haven’t even established any RTOs.

Budget BurdenBudget Burden

73% say downtime costs their organization more than $10,000 a day.

Top Risks to System AvailabilityTop Risks to System Availability

Human error: 22%, Network failure: 20%, App bugs: 15%, Storage failures: 11%, External threats, such as a hack: 11%

High BarHigh Bar

77% say their service availability goal is 99.9% (“three nines”) or better, or less than nine hours of downtime a year.

Room for ImprovementRoom for Improvement

52% say their company meets availability goals “most of the time” and 38% say they do so “consistently.”

Under Informed, Part IUnder Informed, Part I

22% say their organization doesn’t measure service availability at all.

Under Informed, Part IIUnder Informed, Part II

Just 40% notify customers about a service availability event when it occurs.

Over ExposedOver Exposed

Only 45% say their company uses disaster recovery for more than half of their servers.

Weather ReportWeather Report

54% say they are targeting public cloud sources for disaster recovery platforms, and 35% are looking at private cloud sources.

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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