Why IT Monitoring Tools Are Not Stopping Outages

Why IT Monitoring Tools Are Not Stopping Outages

Network complexities result in a growing number of outages, with human error playing a role. And using ineffective network monitoring tools makes things worse.

74% of the tech professionals surveyed said network changes lead to outage or performance issues at least several times a year, and 12% said this happens several times a week.

79% said it takes at least an hour to resolve a networking issue, and 19% said it takes no less than six hours to do so.

66% of the respondents said that existing network monitoring solutions predict less than half of all network performance issues or outages.

60% said that users report at least a quarter of all network outages or service interruptions, with 16% indicating that these users report no less than 75% of the interruptions.

For 64% of user-discovered network problems, at least an hour passes before a user reports it. In 22% of cases, this process takes at least six hours.

69% said their network team uses manual checks (such as inspecting configurations) to verify that the network is functioning as needed, and 57% said their team monitors live traffic and events for anomalies after every change.

59% of the respondents said the growing complexity of networks is leading to more outages.

45% said human error causes frequent, most or all network outages.

76% of the respondents said their company has to fulfill network compliance requirements, and 25% expressed doubt that their network is compliant.

59% reported that network security and segmentation are properly implemented throughout their company’s network.